Customer Satisfaction

August 20th, 2004 · No Comments

We got in to Anchorage at around 1:30 last night, after about eleven hours of travel time. That’s just what it takes, but it seems longer when you do it with someone who hasn’t been doing it all her life; I feel apologetic for the mess that is always an Alaska Airlines flight from Seattle to Anchorage, forever delayed and full to the brim, and I wish I could speed things up. Mom and Dad met us at the airport, and we headed home and hit the murphy bed immediately, no arrival excitement this time around. I guess there’s only a first time in Alaska once.

This morning, we did some marathon shopping (that is, shopping for the marathon, not an extended stint of shopping) after my feeling of unpreparedness from a few days ago, which meant a stop at Skinny Raven as well as the REI Anchorage store. While we were picking up wicking shirts and padded socks, I decided to ask someone about getting my REI One jacket fixed. I bought it before our REM/Wilco show at Red Rocks last year, in the massive REI Denver flagship store. It’s a great jacket, with protection from the wind and rain as well as the great iPod pocket and headphone cord inside-pocket hole. That’s probably not its official name. Anyway, last time we were at Fenway, the zipper pull disappeared, possibly caught on a Fenway seat or something. Anyway, when I asked today, I was told they couldn’t repair it, but could give me an exchange for a totally new one. I was taken aback, but happy to get a brand new jacket, one that finally zips shut again. That’s a great policy – it seems a little expensive to uphold, but it’ll keep me as a loyal customer, that’s for sure.

Tags: Alaska